Having highlighted these excessive charges on social networking sites, I have been promised money back and I received this reply:
Hello Aled,
Thank you for your recent correspondencel.
You have been more than gracious in your understanding of how the service works and we do value your custom.
Thus a goodwill gesture refund for £8.00 is on its way to your door. Please allow up to 28 days for delivery.
My apologies for any inconvenience caused and thank you for bringing this matter to our attention.
In future you could try our alternative services, such as 118 811 which is a fixed £1.00 charge from a landline for simple, single number enquires. 0800 118 FREE for entirely free calls. Text enquiry responses cost £3.50, while 118.com is free to use. You would however have to contact your service provider to see if they put additional access charge costs on top of these services but I do hope they are helpful.
If you have any further questions please feel free to contact me again.
Kind regards,
Roxan
Roxan Dotillos
Customer Care Advisor
The best advice therefore is to visit their web site 118.com and obtain the service free of charge or so they tell me!
Aled Evans
